Thank you for choosing The Dae Spa for your service needs. In an effort to create a clear understanding for both the client and service provider, we ask that all clients review general policies that apply to all appointments. If you have any questions about the policies, please direct them to the business owner. We do reserve the right to refuse to provide any services.
LATE/CANCELLATION/NO-SHOW POLICY:
I am here to provide the best service possible to all of my clients. To ensure that everyone gets adequate service, I ask that my clients always try to communicate any late arrivals or cancellations as soon as possible. I do understand that things do arise out of our control, so with respect to our policies, we will try to be as accommodating as possible.
To ensure that each client enjoys a full service, I ask that our clients are no more than 5 minutes late to their appointments. In the event that the client will be running more than 5 minutes behind there can be a $15 late fee added to the appointment. If the client meets or exceeds 10 minutes late the appointment is subject to be cancelled, at which point a cancellation fee can be added.
With respect to winter weather please make sure that you plan accordingly, I will try to be as accommodating as possible when there are weather issues. It is still the clients responsibility to try to prepare for the weather changes. If in any event I am running late with a client I will do my part to inform you ahead of time.
A late cancellation is considered anything after 48 hours before your appointment. A no show is considered when a client cancels less than 24 hours before your appointment or does not show to the appointment at all. If you no-show an appointment you may be charged 50% of the services that would have been rendered and/or can be blocked from booking again.
Deposits are non-refundable or transferable. There is no refund provided due to the nature of the business.
There are no additional guest permitted to your appointment unless previously discussed. Please visit our contact page on our website for other FAQ.
COVID-19:
In effort to keep staff and clientele safe and healthy we ask that if you have been diagnosed with COVID or been around someone that has had COVID within 14 days from the day of your appointment, that you reschedule your appointment. If you have any unexplainable cough, sore throat, loss of taste or smell, severe runny nose, or fever that you reschedule your appointment. It is still the responsibility of the client to adhere to the cancellation policy if possible to avoid fees. In this case only deposits will be transferred to a new appointment.
By booking an appointment you agree to the terms listed and/or told to you directly.
Please email: daeshaturnbo@thedaespa.com with any questions or course sign ups
